CodeClouds

Ongoing Agile Support

The transition from project delivery to ongoing support is critical to ensuring long-term success and ROI from your software initiatives. Our Ongoing Agile Support Offering provides a dedicated team to maintain, optimize, and enhance your solution after the completion of the initial agile delivery project.

This engagement is designed to provide flexible, responsive support through a Customer Success Manager (CSM) and a small agile team, ensuring rapid issue resolution, continuous improvement, and peace of mind for your business-critical systems. The offering spans at least 6 months, billed monthly, and includes proactive monitoring, bug fixes, minor feature enhancements, and performance optimizations.

Issue Resolution

Timely resolution of defects, bugs, and errors identified through monitoring or reported by users

System Maintenance

Perform security updates, patch deployments, and codebase improvements

Feature Enhancements

Minor updates and adjustments to functionality based on user feedback or evolving business requirements

Proactive Monitoring

Identify potential risks, bottlenecks, and opportunities for optimization

Testing and Quality Assurance

Conduct regression and functional testing for updates or fixes to ensure a stable environment

Secure Coding Standards

Implement security protocols and guidelines during any new development, modification, or feature implementation

Automated Security Testing

Run automated security testing to detect vulnerabilities

Compliance Maintenance

Ensure that the software meets industry-specific compliance standards (e.g., GDPR, HIPAA, PCI-DSS)

Knowledge Transfer

Provide ongoing documentation updates and optional training sessions for client teams

What to Expect From Our Partnership

Seamless transition from project delivery to post-launch support
Ongoing maintenance, security updates, and minor enhancements with a focus on business continuity
Reduced downtime and faster resolution of issues, ensuring long-term system stability

Who’s on Your Team

A globally distributed team staffed with specialists, tailored to your Ongoing Agile Support needs:

Customer Success Manager (CSM)

Single point of contact for ongoing communication, prioritization, and reporting

Software Engineers

Executes maintenance tasks, bug fixes, and smaller-scale enhancements

QA Engineer (Half-Time)

Ensuring quality through manual, automated, and performance testing

Customer Success Manager (CSM)

Single point of contact for ongoing communication, prioritization, and reporting

Software Engineers

Executes maintenance tasks, bug fixes, and smaller-scale enhancements

QA Engineer (Half-Time)

Ensuring quality through manual, automated, and performance testing

Engagement Model

Minimum Engagement Duration

6 months, renewable every month thereafter

Monthly Fee

A fixed monthly fee tailored to the client’s needs, providing predictable budgeting for ongoing support

Minimum Engagement Duration

6 months, renewable every month thereafter

Monthly Fee

A fixed monthly fee tailored to the client’s needs, providing predictable budgeting for ongoing support

Engagement Process

Industries We Serve

We deliver solutions for small, medium, and large enterprises with complex IT ecosystems and key digital transformation initiatives requiring ongoing support for delivered software projects

Ecommerce & Retail

We revitalize e-commerce software projects derailed by cost overruns, poorly defined scope, or integration failures. Our experts get your retail platform back on track, fixing critical code to deliver seamless customer experiences and on-budget results.

Manufacturing

When manufacturing software projects stall due to skill gaps, architectural oversights, or missed timelines, we intervene to recover them. We turn around complex system development and integrations, restoring operational efficiency with robust, well-planned code.

FinTech

We stabilize FinTech software development challenged by cost overruns, architectural missteps, or complex integration hurdles. Our team resolves critical bottlenecks, delivering secure, compliant, and high-performance financial platforms.

Healthcare

When poorly defined criteria, integration breakdowns, or resource gaps impact your healthcare IT software, we step in to realign. We restore critical development projects, ensuring secure integrations and robust code for compliant, timely patient outcomes.

Technology

We get back on track with innovative software development, derailed by missed timelines, skill shortages, or poor architectural planning. Our experts refine code and integrations, fast-tracking your tech product to market and recovering lost momentum.

Logistics

When logistics software projects suffer from cost overruns, unplanned integrations, or missed deadlines, we provide expert remediation. We optimize code and system architecture to restore speed, visibility, and control to your operations.

Ecommerce & Retail

Manufacturing

FinTech

Healthcare

Technology

Logistics

Why CodeClouds Enterprise

Global Team

Extended coverage for rapid response to critical issues.

Security-Focused

Maintain robust security protocols for long-term system resilience.

Customer Success-Focused

A dedicated CSM ensures alignment with business priorities and clear communication.

Seamless Handover

Direct transition from agile project delivery to ongoing support ensures no loss of context or momentum.

Proactive Approach

Continuous monitoring and proactive updates reduce downtime and improve system performance.

Flexible Engagement

A monthly fee structure with a minimum 6-month commitment allows for predictable budgeting.

Global Team

Extended coverage for rapid response to critical issues.

Security-Focused

Maintain robust security protocols for long-term system resilience.

Customer Success-Focused

A dedicated CSM ensures alignment with business priorities and clear communication.

Seamless Handover

Direct transition from agile project delivery to ongoing support ensures no loss of context or momentum.

Proactive Approach

Continuous monitoring and proactive updates reduce downtime and improve system performance.

Flexible Engagement

A monthly fee structure with a minimum 6-month commitment allows for predictable budgeting.

Global Team

Extended coverage for rapid response to critical issues.

Security-Focused

Maintain robust security protocols for long-term system resilience.

Customer Success-Focused

A dedicated CSM ensures alignment with business priorities and clear communication.

Seamless Handover

Direct transition from agile project delivery to ongoing support ensures no loss of context or momentum.

Proactive Approach

Continuous monitoring and proactive updates reduce downtime and improve system performance.

Flexible Engagement

A monthly fee structure with a minimum 6-month commitment allows for predictable budgeting.

Ongoing Agile Support